We offer free shipping in Canada and USA on orders over $75. For EUROPE we offer free shipping on orders over 100 Euros.
Every Piece of Art ( Tie | Bow Tie | Scarf | Pocket Square ) is send in an elegant gift box with the certificate of authenticity and the number of the reproduction. You will receive the story of the artist behind the artwork by email and a summary on the certificate.
The washable face masks are sent in a golden envelop except for orders of more than 5 masks ($250 CAD) which are automatically sent in a gift box with tracking number for delivery.
For masks orders under $250 CAD, you can add a Git Box to send to your loved one and have a tracking number with.
Please note: We always perfume the pieces with lavender and rosemary. Let us know on the note of your order if you have allergy or if you are sensitive to this perfume.
Local Pickup: Every Friday from 2 p.m. to 4 p.m. you can pick up your order at our Montreal showroom without an appointment. When ordering choose local Pick-Up, once your order is ready you will receive a confirmation email to come the following Friday.
Order preparation times: shipping under 2 working days after the purchase.
All our deliveries are made from Canada with the Canada Post service except for shipments abroad.
For any return, we have to be notified within the 30 days of the purchasing date at firstname.lastname@example.org. Will get in touch with you within 24-48 hours after reviewing the request and we'll inform you the best way to return it.
If you return a package without any confirmation from our side, the item will not be reimburse.
The buyer is responsible for return shipping charge. Nathon Kong does not cover international return shipping costs.
Each return is subject to a 10% restocking and shipping* fee based on the value of the item.
*Restocking & Shipping include the reception of the return, item's cleaning, inspection and repackaging for new order.
For damaged, defective items, or order mistakes done by our shipping dept. we will replace it or provide a full refund. Photo submission is required.
Please allow 3-4 business days after the return package is received at our Canadian office for review and refund issued.
Due to Hygiene reasons, we are unable to accept any returns or exchanges for any reusable face mask.
We can modify or cancel the order for you if it has not been shipped. Once it's shipped, we will not be able to modify or cancel the order for you. Please refer to our return and exchange policy above once your package arrives.